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Returns/Exchange: 30 days
(Return ⟶ 10% restocking fee plus shipping fees; Exchange ⟶ charging shipping cost)
*You must complete and submit RMA (Return Merchandise Authorization) Form via Email to begin the return process. A receipt or proof of purchase is also required.**Shipping and handling charges are non-refundable unless otherwise stated.
To retrieve the RMA Form, please email us at: email@example.com.
- Please include the following information: Order number, Order date, Item(s) you wish to return or exchange, and a detailed description of the reason for return.
To be eligible for a return your item must be unused and in the same condition that you received it with NO modifications. It must also be in the original packaging along with all accessories.
*If item(s) are damaged, modified, or missing original packaging, this is considered in violation of the Warranty/Policy. Therefore, you will no longer be eligible for Refund or Exchange. Returns will not be processed after the 30 day mark.
Please be advised that only a partial refund will be granted if:
- The item is not in its original packaging that it was sent in.
- The item User Manual, Label, or Casing is damaged or missing for reasons not due to our error.
Refund Process (After RMA Has Been Submitted)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the credit card or original method of payment within 4-5 business days starting after the RMA Approval Status has been confirmed.
Late or Missing Refunds
If you haven’t received your refund yet;
- First Refresh and Check your bank account again.
- If you still cannot locate your return, please contact your credit card company, it may take some time before your refund is officially posted.
If you have completed both of the above steps and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Discounted Items/Purchased "On SALE"
ONLY regular priced items are eligible for refund. Unfortunately, items purchased "On Sale" or at a discounted price cannot be refunded.
We only replace items if they are Defective due to Manufacturer Error. Testing is done in order to confirm that the issue is in fact due to Manufacturer Error.
If you wish to exchange, send us an email at email@example.com.
- Non-defective returns: for any non-defective return(s) or refused shipment, we will charge a 15% restocking fee.
- If the item returned to us is tested to be working, it will be treated as a non-defective return.
International Orders are non-refundable and all sales are final. By placing an order on our website, all international customers agree to these terms.
If you are interested in an Return/Exchange, you can contact us via E-mail at firstname.lastname@example.org and submit an RMA Form.
*Please note that if an International Return is Approved, customer will be responsible for ALL return shipping cost. This includes shipping cost to have the item returned to our facility and then back to the customer, as well as any international taxes, duties, and additional fees that may be required.
WARNING: The shipment of batteries is strictly regulated and monitored. Failure to comply with the correct shipping procedure may result in violations of federal and/or international shipping regulations and will result in severe civil and/or criminal penalties.
Return Shipping Details
If you are returning an item, please mail item(s) to:
Customer will be responsible for paying for their own shipping costs for returning their item/order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance.
We cannot guarantee that we will receive your returned item and we cannot be held liable.
Please package your return well to avoid damages during return shipment.
As mentioned above; If the return arrives in bad condition or item has modifications, this is considered in violation of the Warranty/Policy. Therefore, the customer will no longer be eligible for Refund or Exchange.
We value our customers and we understand dealing with returns and exchanges is not always a pleasant experience.
If you are unsure or have any questions or concerns, please do not hesitate to reach out! We strive to create a positive and comfortable environment for both our customers and our employees.